To place an order, please phone Mandy on 07951 524 231. We are happy to answer questions and, if you wish, give you suggestions and help you make a choice. If you leave us a message we will always try to get back to you the same day.
Alternatively, email your order by clicking mandycreativespace@googlemail.com - so you can order any time, day or night! Emails are usually answered on the same day, (weekend emails will be answered by Monday).
Once you have made your order, we will confirm it by email or by telephone, providing all the details of the order. Please notify us within 2 days of receipt of confirmation about any errors in the order (eg. the name or personal message).
We will also contact you on receipt of payment and when the item has been despatched.
You can be assured of a personal service - we make sure the customer comes first!
How Do I Pay?
We accept UK cheques or postal orders, made payable to Creative Space and sent to:
We can also accept secure online payment via paypal for Sterling (or Euros/US Dollars.)
You can pay using the Paypal shopping cart on the website, or we can send you a paypal invoice via email.
All items must be paid for in full to dispatch. Made to order items and personalised items must be paid for in full before they can be made.
When Will I Receive my Order?
We endeavour to send out orders as soon as possible after receiving your request - this can be the next day, even for personalised gifts (assuming they are in stock). Items painted to order can take up to 3 weeks to complete.
We send out most items by First Class post and also offer a guaranteed next day service (Royal Mail Special Delivery (UK only) although this does not extend to Saturday deliveries).
Please note that we cannot be held responsible for items delivered late by the Royal Mail.
For worldwide orders we use Royal Mail International Signed For.
How Much Do I Pay?
The price plus the postage & packaging indicated. For multiple orders, please contact us so we can give you a postage price. All prices quoted apply from April 2009 onwards.
For USA orders and other worldwide destinations, please email us for a postage price.
Refunds and Returns
We promise that if you are not completely satisfied with your purchase, we will exchange it or provide a full refund, provided it is returned in a resaleable condition within 7 days of receipt. We regret that postage and packaging are direct costs and cannot be refunded.
When returning goods, we also suggest you use registered post as we cannot be responsible for goods that fail to reach us. Unfortunately, we cannot refund or exchange used or customer damaged items (this does not affect your statutory rights as a consumer).
Please note, we cannot be held responsible for the actions of the Royal Mail.
Trade Descriptions Act
Every care has been taken to ensure that all descriptions and photography are accurate but slight variations in size, design or colour may occur, particularly as products are hand painted. All sizes are approximate.
Please be aware that when buying goods and services on the Internet, you are entering a legally binding contract.
Privacy Policy
We take your privacy and the security of your personal information very seriously and are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
If you wish to check the information that we hold about you, please e-mail us. If you find any inaccuracies we will delete or correct it promptly.
We will never give or sell your information to any other company or organisation. We do not send random marketing emails to personal email addresses (spam).
We will never load a "cookie" on your computer.
How Do I Commision a Mural or Painting?
For information about how to commision a mural or a painting please contact Mandy on 07951 524 231 or email me at mandycreativespace@googlemail.com